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Program Errors

What Is QuickBooks Error -6144, 0?

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According to Intuit, QuickBooks Error -6144, 0 and the related error -6144, -103 are accompanied by the message “An error occurred while QuickBooks tried to access the company file”.

They are caused by either:

  • an incorrect path in your .nd file to your company file (.qbw) or
  • damage to the Windows user account used by the QuickBooks Database Manager

See our article on QuickBooks file types for more information on the .nd file.

There are 2 possible solutions to this problem:

To delete the right Windows user account, identify the version of QuickBooks that is generating this error. The Windows user account used by the QuickBooks Database Manager has a name that begins with qbdataserviceuser and, for versions of QuickBooks after QuickBooks 2006, ends with a 2 digit number. If you only run 1 version of QuickBooks, it should be easy to identify the Windows user account. If you run multiple versions of QuickBooks, be sure to only delete the user account associated with the version of QuickBooks that’s giving you a problem.

Here are the Windows user accounts for recent versions of QuickBooks:

  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser

Once you’ve deleted the user account, continue to the next step of doing a clean install of QuickBooks.

For more information on resolving QuickBooks Error Code -6144, 0, consult this Intuit knowledge base article.

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What Is the QuickBooks File Doctor?

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The QuickBooks File Doctor is a tool from Intuit that is designed to diagnose and fix common problems with QuickBooks data files and your Windows and network configuration, including:

  • Data corruption
  • Windows setup problems
  • Network setup problems

The tool has its limits. It only works with:

  • .qbw and .qba files
  • QuickBooks company files (.qbw) smaller than 2 Gb

Further, diagnosing network setup problems may not work if you have multiple QuickBooks versions installed on your computer. In some cases the tool may diagnose a problem but then be unable to fix it. That typically depends on whether a QuickBooks Auto Data Recovery folder exists. Auto Data Recovery (ADR) is another Intuit data protection tool available to some QuickBooks users.

For more information on the QuickBooks File Doctor, consult this Intuit knowledge base article.

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What Does Error Code 12002 Mean?

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According to Intuit, error code 12002 can occur when updating QuickBooks or updating a QuickBooks payroll service.  The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection.  Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection.  Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next.  Click the Advanced Connection Settings… button to display the Internet Properties window.  On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked.  Click Apply and then Ok.  Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service.  For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs.  Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code 12007 Mean?

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According to Intuit, error code 12007 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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What Does Error Code 12009 Mean?

· ·

According to Intuit, error code 12009 can occur when updating QuickBooks or updating a QuickBooks payroll service. The error is caused by:

  • a network timeout that is preventing QuickBooks from accessing the server
  • internet connection problems
  • internet security or firewall settings that are blocking the connection
  • the fact that Internet Explorer may not be the default browser
  • incorrect SSL settings

Troubleshooting this error depends on the situation in which the error occurred.

Situation 1 – The Error Occurred Updating QuickBooks Itself

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click Done and try to perform the update again.

For more information troubleshooting this error when updating QuickBooks itself, consult this Intuit knowledge base article.

Situation 2 – The Error Occurred Updating a QuickBooks Payroll Service

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection (screen shot shown above) and click Next. Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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