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You are here: Home / Archives for KnowledgeBase / Solving Problems / Program Errors

Program Errors

What Does Error Code 6177 Mean?

Chief Mechanic · September 11, 2010 ·

According to Intuit, Error Code 6177 indicates that QuickBooks couldn’t locate the company file on the path specified.

The file path at which QuickBooks expects to find the company file is the location shown on the Product Information screen.  This screen can be displayed by pressing F2 while in QuickBooks.

QuickBooks Premier 2009 Product Information  Location

For more information on resolving Error Code 6177, consult this Intuit knowledge base article.

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What Does Error Code 16026 Mean?

Chief Mechanic · September 11, 2010 ·

According to Intuit, Error Code 16026 can occur when a user is upgrading QuickBooks.  There are several causes for this error:

  • your internet connection is unavailable or has been lost
  • your version of Microsoft Internet Explorer is not 5.5 or later
  • your Microsoft Internet Explorer cipher strength (a security measure) is not 128 bit or greater
  • some QuickBooks program files were not correctly installed or have become corrupted
  • you’re attempting to run a version of QuickBooks prior to 2007 on Microsoft Windows Vista

Because this error code appears under very different circumstances, it’s helpful to rule out 1 or more possibilities to move closer to a solution.

Microsoft Windows Vista disables weak ciphers by default.  If you’re running Windows Vista, your cipher strength is 128 bit or greater.  Vista also installs a version of Internet Explorer newer than 5.5.  Therefore, unless you’ve managed to modify your cipher strength or replaced Internet Explorer with an older version, these possibilities can be ruled out for Vista users.  You can confirm your Internet Explorer version and cipher strength on the Help->About Internet Explorer menu choice.  An example of Internet Explorer 7 running on Vista Ultimate is shown below:

Microsoft Windows Vista Internet Explorer 7 Cipher

Vista users may encounter this error when attempting to install a QuickBooks version that is not Vista compatible.  QuickBooks 2007 and Enterprise Solutions 7.0 and later versions are Vista compatible.  If you’re upgrading from a non-Vista compatible version (e. g., QuickBooks 2006) to a compatible version (e. g., QuickBooks 2009), it may be the case that your older, incompatible version is triggering the error.  As a precaution, uninstall all prior versions of QuickBooks before installing the replacement QuickBooks 2009.  After you’ve uninstalled the prior version of QuickBooks, restart your system.  Be sure to have at least 1 complete backup of all data files and original program downloads or CD’s before performing any update or program uninstall.  If you’re not sure you have a reliable and complete backup, stop and consult with a qualified professional before continuing.

If a prior, incompatible version of QuickBooks is not triggering the error when running Vista, another possible problem area to check is a corrupt program file.  Uninstall the Vista compatible version of QuickBooks (e. g., QuickBooks 2009) and perform a fresh installation.  Again, be sure to have at least 1 complete backup of all data files and original program downloads or CD’s before performing any update or program uninstall.  If this also fails to stop the error code from appearing, it’s possible that the installation source (download or CD) is corrupt or that the files that the QuickBooks installer extracted have become corrupt.  If you downloaded the program directly from Intuit, try downloading a fresh copy.  Uninstall the last installation and attempt a new installation from the most recent download.

For more information on resolving Error Code 16026, consult this Intuit knowledge base article.

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What Does Error Code 3 Mean?

Chief Mechanic · September 11, 2010 ·

According to Intuit,  Error Code 3 occurred because a version of Adobe Flash 7 or greater could not be detected on your computer.

See our related article on Error Code 1603 for more information.

For more help resolving this error, consult this Intuit knowledge base article.

To determine the version of Adobe’s Flash player you have installed, you can use Adobe’s Version Test tool.

You can also use Adobe’s Flash Settings Manager to control the operation of your Flash player.

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What Does Error Code C=342 Mean?

Chief Mechanic · September 11, 2010 ·

According to Intuit, Error Code C=342 can occur when attempting to open a damaged company file (.qbw) in QuickBooks 2004 or 2005.

To attempt to resolve this error, you’ll need to run the Rebuild Data utility in QuickBooks.  Fortunately, in QuickBooks 2004 and 2005, this utility can be run without the company file first being open.

See our related article for more information on rebuilding a company file. The steps outlined in that article won’t match exactly the rebuild procedure for QuickBooks 2004 or 2005, since the rebuild utility is now run from within QuickBooks itself. What the rebuild utility does, however, has remained relatively unchanged.

For more information on the troubleshooting steps to resolve Error Code C=342, consult this Intuit knowledge base article.

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What Does Error Code C=224 Mean?

Chief Mechanic · September 11, 2010 ·

According to Intuit, Error Code C=224 can occur when:

  • backing up a company file (.qbw) from the File->Save Copy or Backup… menu selection
  • running the Verify Data utility from the File->Utilities->Verify Data menu selection
  • running the Rebuild Data utility from the File->Utilities->Rebuild Data menu selection

This has been resolved in the latest release of QuickBooks.  To verify your QuickBooks release, from within QuickBooks press F2 to display the Product Information window.  The Product shows both your version and release in the upper left corner.

QuickBooks Premier 2009 Product Information Release

For more information on Error Code C=224, consult this Intuit knowledge base article.

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