anti-virus

What Does Error Code -6000, -80 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code -6000, -80: “An error occurred when QuickBooks tried to access the company file” has multiple possible causes. Here are screen shots of the actual error:

QuickBooks 2009

QuickBooks Premier 2009 Error Code -6000 -80

QuickBooks 2007

QuickBooks Premier 2007 Error Code -6000 -80

The possible causes of this error are:

a damaged company (.qbw) file
in a multi-user configuration, multiple computers are configured to host QuickBooks (incorrect) instead of only 1 (correct)
in a multi-user configuration, security software such as a firewall is blocking communication with the QuickBooks server
attempting to convert a file (such as .qbb backup file) to a company file (.qbw) over a network rather than on a local hard disk

There are a number of troubleshooting steps to resolve this error that are discussed in detail in the Intuit knowledge base article linked below. Before proceeding to those steps, insure that all computers in your QuickBooks installation have been updated to the latest QuickBooks release. To verify the version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window. The Product field shows the version and release at the top left of the window. In the example below, Premier Accountant Edition 2009 is the version and R3P is the release. Complete this step on each computer in your multi-user setup.

QuickBooks Premier 2009 Product Information Release

For more information on resolving Error Code -6000, -80, consult this Intuit knowledge base article.

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What Does Error Code -6000, -83 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code -6000, -83: “An error occurred when QuickBooks tried to access the company file” has multiple possible causes:

an incomplete QuickBooks installation
a damaged company (.qbw) file
the folder in which the company file is located is damaged
hosting is enabled on both the server and at least 1 workstation (incorrect) instead of only the server (correct)
the server doesn’t have permission to access the company file
the currently logged in user doesn’t have permission to access the company file
the service QBDataServiceUserXX (where XX depends on your QuickBooks version) doesn’t have permission to access the company file
security software is blocking access to the QBDataServiceUserXX service on the server where the company file is located

There are a number of troubleshooting steps to resolve this error that are discussed in detail in the Intuit knowledge base article linked below. Before proceeding to those steps, insure that all computers in your QuickBooks installation have been updated to the latest QuickBooks release. To verify the version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window. The Product field shows the version and release at the top left of the window. In the example below, Premier Accountant Edition 2009 is the version and R3P is the release. Complete this step on each computer in your multiuser setup.

For more information on resolving Error Code -6000, -83, consult this Intuit knowledge base article.

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What Does Error Code -6010, -100 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code -6010, -100: “Your QuickBooks installation may have been modified. Try re-installing QuickBooks and then try again” indicates that either anti-virus software with a firewall function is interfering with the operation of QuickBooks or you’ve run a registry cleaner that has modified your Windows registry.

If the error message was caused by anti-virus software, the solution is to disable that software. If your registry has been modified by a registry cleaner, the solution is to perform a clean install of QuickBooks (an uninstall followed by a fresh installation). Of course, before uninstalling any program, be sure you have adequate backups of both your program and your data.

For more information on resolving this error, consult this Intuit knowledge base article.

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What Does The Error “The Instruction At ‘0X00401753’ Referenced Memory At ‘0X033B2004.’ The Memory Could Not Be ‘Read'” Mean?

Chief Mechanic · August 29, 2010 ·

The error “The instruction at ‘0x00401753’ referenced memory at ‘0x033b2004.’ The memory could not be ‘read'” is caused by one of the following:

a damaged company file (.qbw)
a conflict between QuickBooks and your anti-virus or anti-spyware software

To determine if a software conflict exists, reboot your computer in safe mode, load QuickBooks and attempt to open the same company file that generated the error. If the company file opens without producing the error listed above, the most likely cause of the original error was a software conflict between QuickBooks and your anti-virus or anti-spyware software. Intuit recommends uninstalling these programs to operate QuickBooks normally.

If the file continues to produce the error after starting your computer in safe mode, the most likely cause of the error is a damaged company file. It’s possible that the Rebuild Data utility (on the File->Utilities->Rebuild Data menu selection) may fix the problem. If not, contact us to discuss other options to repair or recover your damaged file.

For more information on resolving this error, consult this Intuit knowledge base article.

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