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file damage

What Is QuickBooks Error -6144, 0?

Chief Mechanic · December 7, 2012 ·

According to Intuit, QuickBooks Error -6144, 0 and the related error -6144, -103 are accompanied by the message “An error occurred while QuickBooks tried to access the company file”.

They are caused by either:

  • an incorrect path in your .nd file to your company file (.qbw) or
  • damage to the Windows user account used by the QuickBooks Database Manager

See our article on QuickBooks file types for more information on the .nd file.

There are 2 possible solutions to this problem:

  • use the QuickBooks File Doctor or
  • delete the Windows user account used by the QuickBooks Database Manager and then do a clean install of QuickBooks

To delete the right Windows user account, identify the version of QuickBooks that is generating this error. The Windows user account used by the QuickBooks Database Manager has a name that begins with qbdataserviceuser and, for versions of QuickBooks after QuickBooks 2006, ends with a 2 digit number. If you only run 1 version of QuickBooks, it should be easy to identify the Windows user account. If you run multiple versions of QuickBooks, be sure to only delete the user account associated with the version of QuickBooks that’s giving you a problem.

Here are the Windows user accounts for recent versions of QuickBooks:

  • QuickBooks 2013: qbdataserviceuser23
  • QuickBooks 2012: qbdataserviceuser22
  • QuickBooks 2011: qbdataserviceuser21
  • QuickBooks 2010: qbdataserviceuser20
  • QuickBooks 2009: qbdataserviceuser19
  • QuickBooks 2008: qbdataserviceuser18
  • QuickBooks 2007: qbdataserviceuser17
  • QuickBooks 2006: qbdataserviceuser

Once you’ve deleted the user account, continue to the next step of doing a clean install of QuickBooks.

For more information on resolving QuickBooks Error Code -6144, 0, consult this Intuit knowledge base article.

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What Does Error Code 6123, 0 Mean?

Chief Mechanic · June 13, 2010 ·

According to Intuit, Error Code 6123,0 “Connection to the QuickBooks company file has been lost” occurs in multi-user environments caused by one of the following:

  • the network connection between the computer on which the error occurred and the server hosting the company file was disrupted
  • firewall software is blocking a port necessary to communicate with the server hosting the company file
  • multiple instances of the QuickBooks database service are running
  • QuickBooks data or program files are damaged
  • the computer name on the computer hosting the QuickBooks company file was changed while hosting was turned on
  • the McAfee Privacy Service is installed with the Block Web Bugs filter option selected

The last 2 possible causes are the easiest to troubleshoot. The Block Web Bugs filter in McAfee’s software is incompatible with QuickBooks and needs to be turned off. If the computer name on the computer hosting the company file was changed, close all applications, reboot that computer, and then first stop and re-start multi-user mode. Specific steps for these possible causes are discussed in this Intuit knowledge base article.

For specific troubleshooting steps to resolve the other possible causes of this error, consult this Intuit knowledge base article.

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