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What Does the Error Referencing MSVCR80.DLL Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, the error code referencing Microsoft’s msvcr80.dll is an error that can occur when running the Rebuild Data utility on a company file (.qbw) that had been converted from an older to a newer version.  It indicates that the company file (.qbw) had possible data corruption before the file was converted to the newer version.

The error is accompanied by the following:

QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to us. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.

Clicking on the link to the error report displays:

Error signature AppName: qbw32.exe AppVer: 18.0.4001.606 ModName: msvcr80.dll

If possible, Intuit recommends returning to the file before it was converted to the newer version, repairing the damage, and re-converting to the newer version.

However, if the file had been converted some time ago, this solution isn’t practical.

For more information on this error, consult this Intuit knowledge base article.

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What Does Error Code 1720 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, error code 1720 is an error that occurs when installing Time Tracker Outlook because a WMI script required to install Time Tracker Outlook was interrupted.

WMI is Microsoft’s Windows Management Instrumentation, a technology through which most Windows resources are managed.

The solution, according to Intuit, is to re-register all WMI .dll files, as discussed in this Microsoft article.

Microsoft has a WMI Diagnosis Utility to help diagnose WMI problems, and it recommends you run this utility prior to making any changes to your WMI configuration.

For more information on this error code, consult this Intuit knowledge base article.

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What Does Error Code 1304 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error 1304 can occur when installing or updating QuickBooks.

It is accompanied by this message:

"Error writing to file [filename]. Verify that you have access to that directory."

It is caused by either:

  1. a damaged CD
  2. a problem with the CD drive itself
  3. a damaged Microsoft .NET component

The troubleshooting steps to resolve this error depend on whether you received the error installing QuickBooks from a CD or from a download.

If you were installing from a CD, first attempt to copy files from the installation CD to your hard disk and proceed to complete the installation.  The steps to copy these files are discussed in this Intuit knowledge base article.

If you downloaded QuickBooks and are not installing the program from a CD, a component of the Microsoft .NET framework may be damaged.  In this instance, consult this Intuit knowledge base article for information on repairing your .NET framework.

For more information on this error, consult this Intuit knowledge base article.

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What Does Error Code -20 Mean?

Chief Mechanic · September 5, 2010 ·

Error Code -20 “QuickBooks PDF Converter Activation Error -20” seems to indicate that a code registry entry related to the integrated QuickBooks PDF converter could not be found.  The integrated QuickBooks PDF Converter is a driver licensed by Intuit from from Amyuni Technologies.  A screen shot of the error appears below:

QuickBooks Premier 2009 Error Code -20

The most common fix for this error is to re-install the PDF Converter, which involves deleting the QuickBooks PDF Converter and attempting to email any form or report.  QuickBooks will automatically reinstall the PDF Converter after you’ve deleted it.

For more information on deleting and re-installing the PDF Converter, consult this Intuit knowledge base article.

Error code -20 is one of a long list of errors tied to the integrated PDF converter.

Error code -20 also appears to related to 3 other issues:

  • using QuickBooks in a 64-bit version of either Windows Vista or XP
  • upgrading the Amyuni PDF Converter to a newer version through Windows Update
  • having QuickBooks 2007 and either QuickBooks 2008 or 2009 installed on the same computer

If you are using a 64-bit version of either Windows Vista or XP and have received this error, it was most likely caused because some of the default settings on the Amyuni PDF Converter aren’t compatible with 64-bit operating systems.  Intuit offers some possible solutions to this error in this Intuit knowledge base article.

We have also observed this error after installing operating system updates (not QuickBooks updates!) via Microsoft’s Windows Update service.  Updates to the Amyuni PDF Converter are detected by Windows Update.  Depending on your Windows Update settings, this update may have been installed automatically.  Since the updated Amyuni PDF Converter was not the licensed version that came with QuickBooks, QuickBooks doesn’t detect the updated driver as licensed and activated.  Unfortunately, deleting the QuickBooks PDF Converter and attempting to email another report (i. e., the recommendations above) do not appear to resolve the error in this circumstance.  The solution is to uninstall the single Windows Update that updated the Amyuni PDF Converter, reboot, and then try to email a report.  If the error still occurs, perform a clean install of QuickBooks.  Before re-installing any program or altering any data file, insure that you have multiple backup copies of the programs and data files you are modifying.

Generally speaking, it’s not a problem to have multiple versions of QuickBooks installed on the same computer, provided they’re in different directories.  Accountants often find this necessary to service clients with different QuickBooks versions.  However, the QuickBooks PDF Converter for QuickBooks 2007 is a slightly different version than that for QuickBooks 2008 or 2009.  This situation sometimes produces ErrorCode -20.  The solutions are to close QuickBooks and wait a short period of time before relaunching QuickBooks to allow time for shared resources to be released, thereby resolving the error.  Another possible solution is to repair your QuickBooks installation.  For more information on this error in this circumstance, consult this Intuit knowledge base article.  This error in QuickBooks 2007 is also discussed in another Intuit knowledge base article.  Unfortunately, the reports we’ve received indicate that the fixes do not resolve the problem for good.

For more information on resolving Error Code -20, consult this Intuit knowledge base article.

If the steps outlined in that article don’t resolve the error, Intuit also offers these basic printer troubleshooting tips.

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What Should I Do If My Accrual Basis Balance Sheet Is Out Of Balance?

Chief Mechanic · September 5, 2010 ·

A balance sheet in QuickBooks can be produced on either a cash or accrual basis.  A balance sheet that’s in balance is one where total assets are equal to the sum of total liabilities plus total equity.  Sometimes, if your company file (.qbw) has become damaged, this fundamental accounting relationship can be broken because of data damage to individual transactions.

Intuit has several troubleshooting steps to attempt to resolve problems with a balance sheet that’s out of balance.  These steps depend on which reporting basis balance sheet is out of balance.  In this article, we’ll summarize the steps to address an accrual basis balance sheet that’s out of balance.  See our related article on resolving problems with a cash basis balance sheet.  There are also other ways to use reports to assist rebuilding a damaged company file.

The most likely cause of an out-of-balance accrual basis balance sheet is an income or expense account with an account balance but without transactions that add up to that balance.  To fix this problem, Intuit recommends a multi-step process that involves:

  1. calculating the amount by which the balance sheet is out of balance
  2. identifying the problem account
  3. testing your account identification
  4. recording a check for $.01 to that account
  5. running the Rebuild Data utility
  6. deleting the check for $.01 previously recorded and testing the outcome

Step 1 – Calculate the Amount Your Balance Sheet is Out of Balance

Produce a standard balance sheet (Reports->Company & Financial->Balance Sheet Standard) and calculate the amount your balance sheet is out of balance.  Be sure to click the Modify Report… button and set the Dates to All and the Report Basis to Accrual.

QuickBooks Premier 2009 Modify Report Balance Sheet All Dates Accrual Basis

Step 2 – Identify the Problem Account

First, export your chart of accounts.  From the File->Utilities->Export->Lists to IIF Files… menu selection, choose Chart of Accounts in the Export window and click Ok.

QB_Premier 2009 Export Chart of Accounts

This export procedure will produce a delimited IIF file.  Open this file in Microsoft Excel.  Intuit recommends deleting the first 2 lines of this file, but we’ve kept them in the file in the screenshot below so you can see how the file will appear when you first open it in Excel.  Note that Name is in Column B and OBAMOUNT is in Column F.  Find the out-of-balance amount you calculated in the previous step in Column F, OBAMOUNT.  There are 2 ways to do this: a) use Excel’s Find capability or b) sort all rows below the first 3 rows in the original Excel file (below the first 1 row if you choose to delete the first 2) and scroll through the sorted list of numbers to locate the out-of-balance amount you previously calculated.

Write down the account name from Column B that matches the OBAMOUNT you locate.

Excel Chart of Accounts OBAMOUNT

Step 3 – Test To See If the Account You Identified Is the Problem Account

Return to QuickBooks and open your chart of accounts (Company->Chart of Accounts or the keyboard shortcut Ctrl + a).  Locate the account you identified in the previous step and double click on it to produce a QuickReport.  Be sure to set the Dates setting to All dates.  If there are no transactions in this account, then the identification process in Step 2 was successful.  You’ve located an account with a balance in the chart of accounts but without transactions that add up to that balance.

Step 4 – Record a Check For $.01 To The Problem Account

Record a check to the problem account for $.01 from the Banking->Write Checks menu selection or the keyboard shortcut Ctrl + w.  On the Expenses tab of the Write Checks window, enter the problem account previously identified.

Step 5 – Run the Rebuild Data Utility

From the Files->Utilities->Rebuild Data menu selection, run the Rebuild Data utility.  This utility will attempt to match the transactions in an account with the account’s balance, thereby resolving the out-of-balance problem on the balance sheet.

Step 6 – Delete the Check Previously Recorded and Test the Results

Delete the check you recorded in Step 4.  Open your chart of accounts (Company->Chart of Accounts or the keyboard shortcut Ctrl + a) and locate the problem account.

If the account you identified was a balance sheet account (accounts payable, accounts receivable, bank, credit card, equity, fixed asset, loan, long-term liability, other asset, other current asset, or other current liability), double click on the account to QuickZoom into that account’s register.  Locate the check for $.01 and delete it by clicking the Edit->Delete menu selection or using the keyboard shortcut Ctrl + d.

If the account you identified was an income statement account (income, expense, other income, other expense, or cost of goods sold), double click on the account to produce a QuickReport.  Be sure to change the Dates setting to All.  Locate the check for $.01 and double click on that entry on the QuickReport.  Delete the check by clicking the Edit->Delete menu selection or using the keyboard shortcut Ctrl + d.

Repeat the steps in Step 1 to produce a standard balance sheet and verify that the balance sheet is in balance.  Be sure to confirm your Dates setting is set to All and your Report Basis is set to Accrual.

Sometimes, if you have several problem accounts, repeating this entire series of steps can restore balance to your balance sheet.  For more serious data problems, send us an email.

To follow Intuit’s discussion of these steps, consult this Intuit knowledge base article.

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