multi-user

What Does Error Code -6073, -816 Mean?

Chief Mechanic · September 10, 2010 ·

According to Intuit, Error Code -6073, -816: “QuickBooks is unable to open this company file” is an error that has multiple possible causes. The possible causes include:

multiple computers have hosting turned on instead of only 1
different releases of QuickBooks on the server and the affected workstation
insufficient file permissions
the Database Manager service is not running
the network data file (.nd) is damaged, missing, or marked as hidden
the transaction log file (.tlg) is marked as hidden
security software (e. g., a firewall) is blocking network traffic
other software is currently scanning the QuickBooks company file
QuickBooks is attempting to run a scheduled backup while the company file is in use
the company file (.qbw) is damaged

A screenshot of the actual error appears below:

QuickBooks Premier 2007 Error Code -6073, -816

There are a number of troubleshooting steps to resolve this error that are discussed in detail in the Intuit knowledge base article linked below. Before proceeding to those steps, insure that all computers in your QuickBooks installation have been updated to the latest QuickBooks release. To verify the version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window. The Product field shows the version and release at the top left of the window. In the example below, Premier Accountant Edition 2009 is the version and R3P is the release. Complete this step on each computer in your multiuser setup.

QuickBooks Premier 2009 Product Information Release

To follow the troubleshooting steps to resolve Error Code -6073, -816, consult this Intuit knowledge base article.

[Update: Unfortunately, it appears Intuit has removed that article, so the link is dead.]

See our related articles on Error Code -6190, -83 and Error Code -6138, -82 for more information.

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How Do I Update My QuickBooks Release?

Chief Mechanic · September 8, 2010 ·

Intuit uses 2 terms to describe QuickBooks: version and release. Version refers to the product and year (e. g., Pro 2009), while release refers to incremental updates to a version. Versions normally include significant feature enhancements and therefore must be purchased. Changing your version is a process that is referred to as an upgrade. On the other hand, releases normally include minor changes and bug fixes, which sometimes entail modification to the QuickBooks file structure. Often, there are multiple releases introduced over time, sometimes even after a newer version has already been introduced. Releases are typically provided free to users of a current QuickBooks version and are installed in a process referred to as an update. See our article for more information on how Intuit determines if your version of QuickBooks is current.

To update QuickBooks, click on the Help->Update QuickBooks… menu selection. On the Overview tab, click the Update Now button, which will take you to the Update Now tab. Alternately, you can navigate directly to the Update Now tab by clicking on that tab.

From the Update Now tab, click the Get Updates button.

QuickBooks will proceed to check for available updates and to download them if they’re available. Some updates may not be installed until you close QuickBooks and restart the program, and some updates may require you to restart your computer. Therefore, plan the update process at a time when you can conveniently complete all steps. If you’re running the latest release for your version, the Get Updates task will complete very quickly, usually in a minute or two.

If updates are downloaded that must be installed when QuickBooks starts, you’ll see the QuickBooks Update Service window the next time you launch QuickBooks; this window will appear before QuickBooks fully loads. Click the Install Now button to install the downloaded updates. Once the updates are installed, QuickBooks will load normally.

If you are running QuickBooks in a multi-user environment, be sure to update all computers to the most current release before that computer next runs the QuickBooks program. See our article for more information on updating your QuickBooks release in a multi-user environment.

A common question that arises in determining the need to update QuickBooks is “What’s my current version and release of QuickBooks?” To answer that and verify your version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window. The Product field shows the version and release at the top left of the window. In the example below, Premier Accountant Edition 2009 is the version and R3P is the release.

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How Do I Update My QuickBooks Release In a Multi-User Environment?

Chief Mechanic · September 8, 2010 ·

Beyond the specifics of updating QuickBooks in a single user environment, the update process in a multi-user environment involves first updating the QuickBooks server and then, one by one, updating each workstation.

Of course, until the QuickBooks server has been updated, all workstations should exit QuickBooks. Moreover, no workstation should resume using QuickBooks until both that workstation and the server have been updated to the same release.

Here’s our recommended steps to perform an update in a multi-user environment:

Start by having all QuickBooks users exit QuickBooks
Update the file server, reboot it, and load the database server manager
Load QuickBooks and open each of the company files maintained by the QuickBooks version just updated
Verify that the installed release on the server matches the release of the intended update
Update 1 workstation, reboot after the update is complete, and open a company file
Verify that the installed release on this workstation matches the release of the intended update
Repeat steps 5 and 6 for each workstation

It’s not recommended to run different releases on workstations in the same network. Therefore, once the update process has been started, it’s important to successfully complete it on all workstations in the network.

Updates sometimes (but not always) involve updates to the underlying database structure of the QuickBooks company file (.qbw). That’s why it’s important to open each company file on the server once the new release is installed, because that step updates the company file.

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What Does Error Code 6123 Mean?

Chief Mechanic · September 6, 2010 ·

According to Intuit, Error Code 6123 indicates that QuickBooks didn’t receive a reply from the computer on which the QuickBooks company file is located. It occurs when QuickBooks is operating in multi-user mode.

The file path at which QuickBooks expects to find the company file is the location shown on the Product Information screen. This screen can be displayed by pressing F2 while in QuickBooks.

QuickBooks Premier 2009 Product Information Location

For more information on resolving Error Code 6123, consult this Intuit knowledge base article.

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What Does Error Code 1606 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code 1606 indicates that QuickBooks couldn’t access a network location when installing QuickBooks. The error message could also indicate that the Windows current user account is damaged.

The most common fixes for this error are to:

create a new user account in Windows, log in using that new account, and re-attempt installation or
disconnect from your local network and re-attempt installation

If you’re attempting to install QuickBooks to a shared folder, you should also check that the currently logged in user has full control permissions for that folder.

If you are attempting to install QuickBooks under Windows Vista, you need to have User Account Control (UAC) turned on. Consult this Intuit knowledge base article on the subject of turning UAC on. Note that after a change to your UAC setting, you’ll need to restart your computer.

For more information on resolving Error Code 1606, consult this Intuit knowledge base article.

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multi-user

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