payroll

What Does Error Code 17337 Mean?

Chief Mechanic · September 13, 2010 ·

According to Intuit, error code 17337 can occur when updating a QuickBooks payroll service. The error is caused by incorrect SSL settings.

Check your Internet Connection Setup in QuickBooks from the Help->Internet Connection Setup menu selection. Verify that your connection is set to use your computer’s internet connection settings, as shown below.

QuickBooks Premier 2009 Internet Connection Setup 2

Click Next.

QuickBooks Premier 2009 Internet Connection Setup 3

Click the Advanced Connection Settings… button to display the Internet Properties window. On the Advanced tab, verify that Use SSL 2.0 and Use SSL 3.0 are checked. Click Apply and then Ok. Keep in mind that this change will affect your connection to the internet using Internet Explorer.

QuickBooks Premier 2008 Internet Properties Advanced SSL

Close and re-start QuickBooks; attempt to update the QuickBooks payroll service. For more information troubleshooting SSL settings, consult this Intuit knowledge base article.

If your Internet Properties were set correctly, the error may be caused by security or firewall software blocking access to certain programs. Consult this Intuit knowledge base article to troubleshoot access for QuickBooks programs.

For more information troubleshooting this error when updating a payroll service, consult this Intuit knowledge base article.

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Intuit Announces the R7 Release for QuickBooks 2010 Products

Chief Mechanic · August 25, 2010 ·

R7 for the QuickBooks 2010 series is out. See the QuickBooks 2010 Release Notes for the details.

It fixes error codes c=74 and c=331 when modifying or printing paychecks.

It also enforces Payment Application Data Security Standards (PA-DSS) which require that merchants accepting credit cards adhere to stricter password protection requirements.

Starting July 1, 2010, merchants processing credit card transactions in QuickBooks must use complex passwords and change them every 90 days. A complex password is one that contains at least 7 characters and has at least 1 number and 1 upper-case letter.

Intuit has more information on how QuickBooks products comply with Payment Card Industry Data Security Standards.

How Do I Resolve a Paycheck That Incorrectly Calculates Payroll Taxes?

Chief Mechanic · August 24, 2010 ·

If this is the first time you’ve run payroll or issued a paycheck to this employee, it’s likely that incorrect payroll tax calculations are due to an incorrect setup. This article addresses the situation where previously issued paychecks to a given employee contained correct tax calculations, but a new attempt to produce a paycheck shows incorrect payroll taxes, even though no changes were made to payroll configuration.

In this situation, incorrect calculations of payroll taxes are usually caused by one of several factors:

you’re using an out-of-date tax table
data corruption in your QuickBooks company file (.qbw)

There’s also the possibility that the calculation only appears incorrect if federal or state withholding amounts on a paycheck are 0.00. QuickBooks annualizes the wages on a paycheck, and if the annualized wages are small, federal or state withholdings can be correctly calculated as 0.00, even when prior paychecks for the same employee included these withholding taxes. Intuit describes this as a Special Calculation Situation in the window below:

QuickBooks 2010 Special Calculation Situation

However, even in these situations, other taxes may be due, such as employer FICA taxes. If all taxes are calculated at 0.00, that may indicate an incorrect calculation.

The first step to resolve an incorrect payroll tax calculation is to make sure you have the latest payroll update. See our article on how to update your QuickBooks payroll software.

Once you’ve installed the latest update, attempt to create a new paycheck for the same employee whose paycheck previously showed incorrectly calculated payroll taxes. Even if the payroll tax calculations are incorrect, complete the steps to save the paycheck. If the payroll tax calculations are correct, the payroll update solved the calculation problem.

If the payroll tax calculations remain incorrect, your QuickBooks company file likely has data corruption. Before addressing the data corruption, open the Employee Center, locate the employee with the incorrectly calculated paycheck that you just created, and delete the paycheck with the incorrect payroll tax calculation. That will prevent an incorrect check from being issued.

Many, but not all, data corruption problems can be solved with QuickBook’s Rebuild utility. See our article on how to use the Rebuild utility to fix a damaged company file.

Once you’ve successfully run the Rebuild utility, attempt to issue a paycheck to the same employee whose paycheck previously contained an incorrect tax calculation. If the payroll tax calculation continues to be incorrect, it’s possible that your company file has data damage that the Rebuild utility couldn’t fix or there are other issues involved. An undamaged QuickBooks company file running with the latest payroll updates and correct payroll configuration will produce correct payroll tax calculations.

(+2 rating, 2 votes)

How Do I Update My Payroll Software?

Chief Mechanic · August 24, 2010 ·

To update your QuickBooks payroll software, visit the Get Payroll Updates menu selection on the Employees menu.

We recommend downloading the entire update, so be sure to select the radio button Download entire payroll update.

Click the Update button. QuickBooks will begin the update process and will show a series of Payroll Update windows similar to the one below during the update process:

When the updating process is complete, you should see a Payroll Update window confirming the updates were installed. Click Ok to see information about the update installed.

When you’ve finished reviewing the changes included with the Payroll Update, click the X in the upper right corner to close the Payroll Update News window and return to normal work.

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Why Does Pay Scheduled Liabilities Show No Liabilities When Liabilities Do Exist?

Chief Mechanic · August 23, 2010 ·

We’ve seen cases where payroll liabilities are missing from the Pay Scheduled Liabilities block on the Payroll tab of Employee Center but the company has actual payroll tax liabilities. The screenshot below shows where all payroll tax liabilities should appear, but sometimes liabilities are missing.

QuickBooks Premier 2009 Employee Center Pay Scheduled Liabilities

Typically, payroll tax liabilities can be confirmed by the Payroll Liability Balances report (on the Reports->Employees & Payroll menu selection) or by an examination of general ledger account balances. The Payroll Liability Balances report can be configured to report totals by quarter, which matches the reporting format for the Pay Scheduled Liabilities information.

According to Intuit, this situation is caused by:

another Liability Check exists that covers the amount of the missing liability
the liability isn’t being recorded in an account whose type is Other Current Liability
the liability account is marked inactive
the starting or ending Period dates on the Liability Check used to pay a payroll tax liability are wrong
no payment schedule has been set up for the payroll tax liability
the company file was upgraded from a prior version of QuickBooks to a newer one

Intuit describes a series of troubleshooting techniques in this knowledge base article. However, in our experience, these steps work to resolve some, but not all, situations where payroll tax liabilities are missing from the Pay Scheduled Liabilities block.

We recommend regularly reviewing the Payroll Liability Balances report as well as the general ledger accounts accumulating payroll tax liabilities to be sure all liabilities are currently recognized and paid.

(-4 rating, 6 votes)

payroll

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