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What Does Error Code C=342 Mean?

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According to Intuit, Error Code C=342 can occur when attempting to open a damaged company file (.qbw) in QuickBooks 2004 or 2005.

To attempt to resolve this error, you’ll need to run the Rebuild Data utility in QuickBooks.  Fortunately, in QuickBooks 2004 and 2005, this utility can be run without the company file first being open.

See our related article for more information on rebuilding a company file. The steps outlined in that article won’t match exactly the rebuild procedure for QuickBooks 2004 or 2005, since the rebuild utility is now run from within QuickBooks itself. What the rebuild utility does, however, has remained relatively unchanged.

For more information on the troubleshooting steps to resolve Error Code C=342, consult this Intuit knowledge base article.

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What Is Intuit’s Service Discontinuation or Sunshine Policy for QuickBooks?

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Intuit regularly improves QuickBooks and discontinues support for older versions.  Generally speaking, Intuit introduces new versions in the fall of a calendar year.  For example, in September 2008, Intuit introduced the QuickBooks 2009 series of products.  During April or May of the following year, versions more than 2 steps away from the current version will be discontinued. 

That means in May of 2009, QuickBooks 2006 was discontinued.  After discontinuation, you can continue to use an older copy of QuickBooks, but you won’t have access to support or business services such as payroll or online banking.  To continue to use those services, you’ll need to upgrade to a supported version.  Intuit posts the specifics of its QuickBooks service discontinuation policy online.

If you need to upgrade your copy of QuickBooks to continue to receive support or access to services, you can purchase QuickBooks at a discount (including download or delivery with free shipping) by accessing one of the links at our Buy QuickBooks page.

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How Do I Rebuild a Damaged Company File?

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QuickBooks includes a utility to rebuild a company file in the event the file becomes damaged. Rebuilding a company file is an appropriate step in these circumstances:

  • verifying the company file (.qbw) failed
  • the verify utility returns a b-check error
  • payroll forms display incorrectly

In QuickBooks 2004 and 2005, a company file can be rebuilt without first being opened. Beginning with QuickBooks 2006 and thereafter, a company file must first be successfully opened before it can be rebuilt. That limits the functionality of the Rebuild Data utility to files where the damage does not prevent the file from opening.

To rebuild your QuickBooks company file, do the following:

  1. Run the rebuild by visiting the File->Utilities->Rebuild Data menu selection
  2. Follow the steps outlined below to backup your data
  3. Leave the rebuilding process uninterrupted until completion

Once you’ve started the Rebuild Data utility, QuickBooks will prompt you to make a backup of your company file before continuing. Follow these steps to backup your data:

Step 1 – Click Ok to backup your data

QuickBooks Premier 2009 Rebuild Backup

Step 2 – Choose the type (online or local) and options

QuickBooks Premier 2009 Rebuild Backup 2

Step 3 – Choose the location for your backup

QuickBooks Premier 2009 Rebuild Backup 3

Step 4 – Leave your computer uninterrupted while QuickBooks rebuilds your company file

QuickBooks Premier 2009 Rebuild Working

Step 5 – Click Ok when QuickBooks has finished rebuilding your company file

QuickBooks Premier 2009 Rebuild Complete

Some problems benefit from running the Rebuild utility several times in succession.

Rebuilding procedures are also outlined in this Intuit knowledge base article.