QB 2008

Where Is the QBW.INI File Located?

Chief Mechanic · September 10, 2010 ·

The QBW.INI file is normally located in the default QuickBooks installation directory. That location depends on your QuickBooks version and your version of Microsoft Windows, which are outlined below.

To avoid searching for files, the easiest way to locate the QBW.INI file is to open the Tech Help window.

With QuickBooks open, open the Tech Help window and do the following:

Click the Open File tab
Click the Path On/Off button to display the full path
Scroll down to the QBW.INI file in the list

See our related article for more information on using the Tech Help window. If you need to edit the QBW.INI, the Tech Help window provides an easy way to do that, so it’s a great place to start working with this file.

For QuickBooks 2007 or later running under Windows XP, the default is:

C:Documents and SettingsAll UsersApplication DataIntuitQuickBooks [Version]

Replace [Version] with your version of QuickBooks, such as 2009. For example, the default location for QuickBooks 2009 is:

C:Documents and SettingsAll UsersApplication DataIntuitQuickBooks 2009

For QuickBooks 2007 or later running under Vista, keep in mind that the folder C:Documents and Settings is a legacy folder that you can’t access, because the actual location is elsewhere. In Vista, dimmed shortcut links are referred to as junctions, and they exist only to provide program compatibility. The actual location for files normally located in the C:Documents and Settings folder is another folder, typically C:Program Data. We recommend that you use the Vista search function to find QBW.INI on your system.

For QuickBooks 2006 or earlier running under Windows XP, the default is:

C:Program FilesIntuitQuickBooks

QuickBooks 2006 and earlier are not supported on Vista.

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Can I Use My Own Email Client To Send Reports And Forms Via Email?

Chief Mechanic · September 10, 2010 ·

Beginning with the 2008 series of products, you can use your own email client to send reports and forms via email – provided that you have a preference set correctly, and provided that your email client is one of:

Microsoft Outlook
Microsoft Outlook Express
Microsoft Windows Mail

To use any of the above email clients, choose the Outlook setting on the Send Forms sub-menu on the My Preferences tab on the Edit->Preferences menu selection.

Whether you send a report or form via your email client or QuickBooks E-mail, QuickBooks will send the report or form as a PDF attachment.

Users of 2007 series and older are limited to using QuickBooks E-mail, which is an online service provided by Intuit. Access to this service will no longer be available to QuickBooks 2007 users after May 31, 2010.

Online services are only available to users of a current QuickBooks version, so it’s important to monitor Intuit’s service discontinuation policy regarding the availability of online services for your version to avoid unexpected disruption to certain program features.

If you need to upgrade your QuickBooks software to continue to be able to send important forms and reports via email, see the links on our Buy QuickBooks page.

QuickBooks Premier 2009 Preferences Send Forms Email

The principal advantage of using your own email client is that you can automatically preserve a copy of the emails you send in a folder in your email program. With QuickBooks E-mail, you need to be sure to send a copy to yourself.

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What Is Intuit’s Service Discontinuation or Sunshine Policy for QuickBooks?

Chief Mechanic · September 8, 2010 ·

Intuit regularly improves QuickBooks and discontinues support for older versions. Generally speaking, Intuit introduces new versions in the fall of a calendar year. For example, in September 2008, Intuit introduced the QuickBooks 2009 series of products. During April or May of the following year, versions more than 2 steps away from the current version will be discontinued.

That means in May of 2009, QuickBooks 2006 was discontinued. After discontinuation, you can continue to use an older copy of QuickBooks, but you won’t have access to support or business services such as payroll or online banking. To continue to use those services, you’ll need to upgrade to a supported version. Intuit posts the specifics of its QuickBooks service discontinuation policy online.

If you need to upgrade your copy of QuickBooks to continue to receive support or access to services, you can purchase QuickBooks at a discount (including download or delivery with free shipping) by accessing one of the links at our Buy QuickBooks page.

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How Do I Reinstall a 2008 Quickbooks Product If My Original CD or Download Has Become Damaged?

Chief Mechanic · September 5, 2010 ·

If you need to reinstall any of the 2008 series of products (QuickBooks 2008, Enterprise Solutions 8.0, and Point of Sale 7.0) but your original CD or download has become damaged, you’ll need to re-download your QuickBooks product. Download links appear below.

To complete the installation using the software you download from these links, you’ll need both the product code and the license number from your original purchase. If you originally downloaded your product, this information would have been included in your email from Intuit following your purchase; otherwise, it would have been included on a label on your CD envelope.

Visit one of the links below to re-download your paid-for version of QuickBooks:

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What Does Error Code -20 Mean?

Chief Mechanic · September 5, 2010 ·

Error Code -20 “QuickBooks PDF Converter Activation Error -20” seems to indicate that a code registry entry related to the integrated QuickBooks PDF converter could not be found. The integrated QuickBooks PDF Converter is a driver licensed by Intuit from from Amyuni Technologies. A screen shot of the error appears below:

The most common fix for this error is to re-install the PDF Converter, which involves deleting the QuickBooks PDF Converter and attempting to email any form or report. QuickBooks will automatically reinstall the PDF Converter after you’ve deleted it.

For more information on deleting and re-installing the PDF Converter, consult this Intuit knowledge base article.

Error code -20 is one of a long list of errors tied to the integrated PDF converter.

Error code -20 also appears to related to 3 other issues:

using QuickBooks in a 64-bit version of either Windows Vista or XP
upgrading the Amyuni PDF Converter to a newer version through Windows Update
having QuickBooks 2007 and either QuickBooks 2008 or 2009 installed on the same computer

If you are using a 64-bit version of either Windows Vista or XP and have received this error, it was most likely caused because some of the default settings on the Amyuni PDF Converter aren’t compatible with 64-bit operating systems. Intuit offers some possible solutions to this error in this Intuit knowledge base article.

We have also observed this error after installing operating system updates (not QuickBooks updates!) via Microsoft’s Windows Update service. Updates to the Amyuni PDF Converter are detected by Windows Update. Depending on your Windows Update settings, this update may have been installed automatically. Since the updated Amyuni PDF Converter was not the licensed version that came with QuickBooks, QuickBooks doesn’t detect the updated driver as licensed and activated. Unfortunately, deleting the QuickBooks PDF Converter and attempting to email another report (i. e., the recommendations above) do not appear to resolve the error in this circumstance. The solution is to uninstall the single Windows Update that updated the Amyuni PDF Converter, reboot, and then try to email a report. If the error still occurs, perform a clean install of QuickBooks. Before re-installing any program or altering any data file, insure that you have multiple backup copies of the programs and data files you are modifying.

Generally speaking, it’s not a problem to have multiple versions of QuickBooks installed on the same computer, provided they’re in different directories. Accountants often find this necessary to service clients with different QuickBooks versions. However, the QuickBooks PDF Converter for QuickBooks 2007 is a slightly different version than that for QuickBooks 2008 or 2009. This situation sometimes produces ErrorCode -20. The solutions are to close QuickBooks and wait a short period of time before relaunching QuickBooks to allow time for shared resources to be released, thereby resolving the error. Another possible solution is to repair your QuickBooks installation. For more information on this error in this circumstance, consult this Intuit knowledge base article. This error in QuickBooks 2007 is also discussed in another Intuit knowledge base article. Unfortunately, the reports we’ve received indicate that the fixes do not resolve the problem for good.

For more information on resolving Error Code -20, consult this Intuit knowledge base article.

If the steps outlined in that article don’t resolve the error, Intuit also offers these basic printer troubleshooting tips.

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QB 2008

Accounting

Developer

Intuit