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What Are the Service Changes For QuickBooks 2011?

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Starting with QuickBooks 2011 and Enterprise Solutions, Intuit has announced a variety of service changes. They are:

  1. New terms for exchanging Accountant’s Copy files using Intuit’s secure servers
  2. QuickBooks Email will disappear unless you’re an active subscriber to another Intuit supported service, such as QuickBooks payroll
  3. QuickBooks Attached Documents replaces Document Management
  4. Intuit Data Protect replaces QuickBooks Online Back-up
  5. New terms of use and extra fees for online forms customization
  6. Changes to the cancellation policy for QuickBooks Online Edition
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Does QuickBooks 2011 Offer New Ways To Send Forms?

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Yes. Starting with QuickBooks 2011 and Enterprise Solutions 11.0, in addition to Outlook and QuickBooks Email, QuickBooks users can choose to send forms, such as invoices or statements, via web-based email systems, including:

  • Gmail
  • Hotmail/Live
  • Yahoo
  • Other SMTP email

Here’s a screenshot of the Send Forms sub-menu of the Edit->Preferences menu selection:

QuickBooks 2011 Preferences Send Forms

Users of versions prior to QuickBooks 2011 have more limited methods to send forms.

With the addition of new web-based email options, Intuit removed QuickBooks Email as an option unless you’ve paid more to be an active subscriber to another Intuit supported service, including:

  • Intuit Payroll
  • QuickBooks Merchant Services
  • ProAdvisor Program
  • Accountant’s Copy File Transfer
  • QuickBooks Enterprise Solutions Full Service Plan
  • QuickBooks Billing Solutions
  • Intuit Solution Provider Program
  • QuickBooks Pro/Premier Plus
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What Are the Service Changes for Exchanging an Accountant’s Copy In QuickBooks 2011?

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Beginning with QuickBooks 2011 and Enterprise Solutions 11.0, accountants and their clients that need to exchange Accountant’s Copy files via Intuit’s secure servers will incur a fee of $9.95 per year. Users can continue to exchange files using email other than QuickBooks Email or using a physical device, such as a USB drive.

Users of QuickBooks 2010 and earlier (including Pro, Premier, and Enterprise Solutions 10.0) can continue to use Intuit’s secure servers free of charge subject to Intuit’s service discontinuation policy.

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Is QuickBooks Compatible With Microsoft Office 2010?

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The simple answer is yes, but, judging from posts on Intuit’s community forums, there’s a lot of confusion on the topic. 1 Most of the initial reports of incompatibility were due to users running a beta version of Microsoft Office 2010, running a 64-bit version of Office 2010, or not having updated QuickBooks to the latest release.

Microsoft Office 2010, like many products, was initially released as a beta version. Intuit generally does not support beta releases. When Microsoft Office 2010 was released as a final product, it offered users the ability to install either a 32-bit or 64-bit version; either version can be installed from the retail Microsoft Office DVD. While the 64-bit version makes more system memory available to applications such as Excel, Microsoft itself cautioned that the 64-bit version is incompatible with many add-ons for Office and recommended that most users install the 32-bit version of Office 2010.

With the 32-bit version of the publicly released Microsoft Office, QuickBooks 2008 (Release 10), 2009 (Release 12), 2010 (Release 9), and 2011 (Release 1) are compatible with Microsoft Office 2010. We’ve tested the basic functionality of using Microsoft Office 2010, such as sending reports with Outlook and exporting to Excel, with each of those QuickBooks versions and observed no problems.

Intuit continues to address compatibility for the 64-bit version of Microsoft Office 2010, as discussed below.

As of the availability of Release 8 for QuickBooks 2010 (released on 9/2/10), QuickBooks 2010 products support some functionality with the 64-bit version of Office 2010, including such popular programs as Outlook 2010, Excel 2010, and Word 2010. However, Intuit points out this functionality is not available in Enterprise Solutions 10.0 or QuickBooks Premier Accountant 2010, an industry-specific version of the QuickBooks Premier product.

Earlier releases of QuickBooks 2010, as well as older versions of QuickBooks, are not compatible with the 64-bit version.

To prepare letters, export reports, synchronize contacts, or send emails (other than using QuickBooks E-mail), QuickBooks 2010 running Release 7 and earlier products also support Office 2002, 2003, and 2007.

See our article on how to determine your release of QuickBooks for more information.

For more information, see this Intuit knowledge base article.

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