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What Does Error Code 16638 85757 Mean?

Chief Mechanic · August 30, 2010 ·

According to Intuit, Error Code 16638 85757 occurs in QuickBooks 2006 when using online banking and indicates that your QuickBooks company file is damaged or you’re attempting to access a company file (.qbw) on a network (rather than a local) drive.

To resolve this error, attempt to reopen the company file (.qbw) that generated the error and check the path to the company file.  The file path at which QuickBooks expects to find the company file is the location shown on the Product Information screen.  This screen can be displayed by pressing F2 while in QuickBooks.

QuickBooks Premier 2009 Product Information  Location

If the file path is on a network drive, you’ll need to move the company file to a local drive and repeat the online banking function that generated the error.  If the file path is a local drive or repeating that online banking function reproduces the same error, your company file (.qbw) may be damaged.  See our articles on running the Verify Data or Rebuild Data utilities.

For more information on resolving Error Code 16638 85757, consult this Intuit knowledge base article.

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What Does The Error “The Instruction At ‘0X00401753’ Referenced Memory At ‘0X033B2004.’ The Memory Could Not Be ‘Read'” Mean?

Chief Mechanic · August 29, 2010 ·

The error “The instruction at ‘0x00401753’ referenced memory at ‘0x033b2004.’ The memory could not be ‘read'” is caused by one of the following:

  • a damaged company file (.qbw)
  • a conflict between QuickBooks and your anti-virus or anti-spyware software

To determine if a software conflict exists, reboot your computer in safe mode, load QuickBooks and attempt to open the same company file that generated the error.  If the company file opens without producing the error listed above, the most likely cause of the original error was a software conflict between QuickBooks and your anti-virus or anti-spyware software.  Intuit recommends uninstalling these programs to operate QuickBooks normally.

If the file continues to produce the error after starting your computer in safe mode, the most likely cause of the error is a damaged company file.  It’s possible that the Rebuild Data utility (on the File->Utilities->Rebuild Data menu selection) may fix the problem.  If not, contact us to discuss other options to repair or recover your damaged file.

For more information on resolving this error, consult this Intuit knowledge base article.

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What Does Error 13691 59297 Mean?

Chief Mechanic · August 29, 2010 ·

According to Intuit, “Unrecoverable Error 13691 59297” can occur when attempting to display a previous bank reconciliation report in QuickBooks Premier.  It’s similar to “Unrecoverable Error 13739 97471,” which can occur when downloading a bank statement and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

  1. The Display PDF in Browser option is selected in Adobe Reader 9 or
  2. The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

  1. close QuickBooks
  2. Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
  3. Re-start QuickBooks and attempt to display the previous bank reconciliation that triggered the error
  4. If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
  5. Re-start your computer and re-start QuickBooks and attempt to display the troublesome bank reconciliation
  6. If the problem still exists, attempt to repair your QuickBooks installation
  7. If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

Explore additional information on running reboot.bat, repairing your QuickBooks installation, or performing a clean install of QuickBooks.

You can also test whether this error occurs only in 1 company file.  If so, that company file may be damaged.  See our article on rebuilding a damaged company file for more help.

This error is also discussed in this Intuit knowledge base article.

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How Do I Resolve a Paycheck That Incorrectly Calculates Payroll Taxes?

Chief Mechanic · August 24, 2010 ·

If this is the first time you’ve run payroll or issued a paycheck to this employee, it’s likely that incorrect payroll tax calculations are due to an incorrect setup. This article addresses the situation where previously issued paychecks to a given employee contained correct tax calculations, but a new attempt to produce a paycheck shows incorrect payroll taxes, even though no changes were made to payroll configuration.

In this situation, incorrect calculations of payroll taxes are usually caused by one of several factors:

  • you’re using an out-of-date tax table
  • data corruption in your QuickBooks company file (.qbw)

There’s also the possibility that the calculation only appears incorrect if federal or state withholding amounts on a paycheck are 0.00. QuickBooks annualizes the wages on a paycheck, and if the annualized wages are small, federal or state withholdings can be correctly calculated as 0.00, even when prior paychecks for the same employee included these withholding taxes. Intuit describes this as a Special Calculation Situation in the window below:

QuickBooks 2010 Special Calculation Situation

However, even in these situations, other taxes may be due, such as employer FICA taxes. If all taxes are calculated at 0.00, that may indicate an incorrect calculation.

The first step to resolve an incorrect payroll tax calculation is to make sure you have the latest payroll update. See our article on how to update your QuickBooks payroll software.

Once you’ve installed the latest update, attempt to create a new paycheck for the same employee whose paycheck previously showed incorrectly calculated payroll taxes. Even if the payroll tax calculations are incorrect, complete the steps to save the paycheck. If the payroll tax calculations are correct, the payroll update solved the calculation problem.

If the payroll tax calculations remain incorrect, your QuickBooks company file likely has data corruption. Before addressing the data corruption, open the Employee Center, locate the employee with the incorrectly calculated paycheck that you just created, and delete the paycheck with the incorrect payroll tax calculation. That will prevent an incorrect check from being issued.

Many, but not all, data corruption problems can be solved with QuickBook’s Rebuild utility. See our article on how to use the Rebuild utility to fix a damaged company file.

Once you’ve successfully run the Rebuild utility, attempt to issue a paycheck to the same employee whose paycheck previously contained an incorrect tax calculation. If the payroll tax calculation continues to be incorrect, it’s possible that your company file has data damage that the Rebuild utility couldn’t fix or there are other issues involved. An undamaged QuickBooks company file running with the latest payroll updates and correct payroll configuration will produce correct payroll tax calculations.

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