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release

How Do I Update My QuickBooks Release?

Chief Mechanic · September 8, 2010 ·

Intuit uses 2 terms to describe QuickBooks: version and release.  Version refers to the product and year (e. g., Pro 2009), while release refers to incremental updates to a version.  Versions normally include significant feature enhancements and therefore must be purchased.  Changing your version is a process that is referred to as an upgrade.  On the other hand, releases normally include minor changes and bug fixes, which sometimes entail modification to the QuickBooks file structure.  Often, there are multiple releases introduced over time, sometimes even after a newer version has already been introduced.  Releases are typically provided free to users of a current QuickBooks version and are installed in a process referred to as an update.  See our article for more information on how Intuit determines if your version of QuickBooks is current.

To update QuickBooks, click on the Help->Update QuickBooks… menu selection.  On the Overview tab, click the Update Now button, which will take you to the Update Now tab.  Alternately, you can navigate directly to the Update Now tab by clicking on that tab.

QuickBooks Premier 2009 Update Overview

From the Update Now tab, click the Get Updates button.

QuickBooks Premier 2009 Update Now

QuickBooks will proceed to check for available updates and to download them if they’re available.  Some updates may not be installed until you close QuickBooks and restart the program, and some updates may require you to restart your computer.  Therefore, plan the update process at a time when you can conveniently complete all steps.  If you’re running the latest release for your version, the Get Updates task will complete very quickly, usually in a minute or two.

If updates are downloaded that must be installed when QuickBooks starts, you’ll see the QuickBooks Update Service window the next time you launch QuickBooks; this window will appear before QuickBooks fully loads.  Click the Install Now button to install the downloaded updates.  Once the updates are installed, QuickBooks will load normally.

QuickBooks Premier 2009 Update Service

If you are running QuickBooks in a multi-user environment, be sure to update all computers to the most current release before that computer next runs the QuickBooks program.  See our article for more information on updating your QuickBooks release in a multi-user environment.

A common question that arises in determining the need to update QuickBooks is “What’s my current version and release of QuickBooks?”  To answer that and verify your version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window.  The Product field shows the version and release at the top left of the window.  In the example below, Premier Accountant Edition 2009 is the version and R3P is the release.

QuickBooks Premier 2009 Product Information Release
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How Do I Update My QuickBooks Release In a Multi-User Environment?

Chief Mechanic · September 8, 2010 ·

Beyond the specifics of updating QuickBooks in a single user environment, the update process in a multi-user environment involves first updating the QuickBooks server and then, one by one, updating each workstation.

Of course, until the QuickBooks server has been updated, all workstations should exit QuickBooks.  Moreover, no workstation should resume using QuickBooks until both that workstation and the server have been updated to the same release.

Here’s our recommended steps to perform an update in a multi-user environment:

  1. Start by having all QuickBooks users exit QuickBooks
  2. Update the file server, reboot it, and load the database server manager
  3. Load QuickBooks and open each of the company files maintained by the QuickBooks version just updated
  4. Verify that the installed release on the server matches the release of the intended update
  5. Update 1 workstation, reboot after the update is complete, and open a company file
  6. Verify that the installed release on this workstation matches the release of the intended update
  7. Repeat steps 5 and 6 for each workstation

It’s not recommended to run different releases on workstations in the same network.  Therefore, once the update process has been started, it’s important to successfully complete it on all workstations in the network.

Updates sometimes (but not always) involve updates to the underlying database structure of the QuickBooks company file (.qbw).  That’s why it’s important to open each company file on the server once the new release is installed, because that step updates the company file.

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What Does Error Code 1328 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code 1328 occurs when the update installer encountered a file version different from what it was expecting. It’s also sometimes accompanied by errors 1603 or 1706.

The recommended solution is to click Ignore each time the update installer displays the error.

However, if you received Error Code 1328 when performing a payroll update, the error was caused because your installation of QuickBooks has not been updated to the latest release.

For more help solving Error Code 1328 when performing a payroll update, consult this Intuit knowledge base article.

Intuit’s own knowledge base article offers additional information.

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What Does Error Code 20888 39915 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, error code 20888 39915 can occur when attempting to pay employees.

To resolve this error, Intuit recommends these 3 troubleshooting steps:

  1. Update payroll tax tables (Employees->Get Payroll Updates menu selection)
  2. Update QuickBooks to the latest release
  3. Run the Rebuild Data utility

When updating payroll tax tables, be sure that Download entire payroll update is selected in the Get Payroll Updates window, as shown below.

QuickBooks Premier 2008 Get Payroll Updates

To verify your version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window.  The Product field shows the version and release at the top left of the window.  In the example below, Premier Accountant Edition 2009 is the version and R3P is the release.  To update QuickBooks, click on the Help->Update QuickBooks… menu selection.

QuickBooks Premier 2009 Product Information Release

For more information on this error code, consult this Intuit knowledge base article.

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What Does Error Code -6177, 0 Mean?

Chief Mechanic · September 5, 2010 ·

According to Intuit, Error Code -6177, 0: “QuickBooks is attempting to open this Company file” indicates that QuickBooks couldn’t use the path to the company file.  It usually occurs when using QuickBooks in multiuser mode.  For QuickBooks 2009, many causes of this error have been resolved in Releases R5 and R6, including attempting to open a company file located in the root drive or certain network locations.

The most common fixes for this error are to:

  • reboot the server and workstations or
  • make sure all computers in your QuickBooks installation are running the latest version and release of QuickBooks software
  • delete the QuickBooks network data file (.nd) and re-configure the server

To verify the version and release of QuickBooks, press F2 while QuickBooks is running to display the Product Information window.  The Product field shows the version and release at the top left of the window.  In the example below, Premier Accountant Edition 2009 is the version and R3P is the release.  To update your release of QuickBooks, click on the Help->Update QuickBooks… menu selection.  Complete these step on each computer in your multiuser setup.

QuickBooks Premier 2009 Product Information Release

For more information on resolving Error Code -6177, 0, consult this Intuit knowledge base article.

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