• Skip to primary navigation
  • Skip to main content

QBGarage.com

The QuickBooks Specialists

  • Home
  • Blog
  • KnowledgeBase
  • Company
  • Show Search
Hide Search
You are here: Home / KnowledgeBase / What Does Error 13691 59297 Mean?

What Does Error 13691 59297 Mean?

Chief Mechanic · August 29, 2010 ·

According to Intuit, “Unrecoverable Error 13691 59297” can occur when attempting to display a previous bank reconciliation report in QuickBooks Premier.  It’s similar to “Unrecoverable Error 13739 97471,” which can occur when downloading a bank statement and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

  1. The Display PDF in Browser option is selected in Adobe Reader 9 or
  2. The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

  1. close QuickBooks
  2. Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
  3. Re-start QuickBooks and attempt to display the previous bank reconciliation that triggered the error
  4. If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
  5. Re-start your computer and re-start QuickBooks and attempt to display the troublesome bank reconciliation
  6. If the problem still exists, attempt to repair your QuickBooks installation
  7. If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

Explore additional information on running reboot.bat, repairing your QuickBooks installation, or performing a clean install of QuickBooks.

You can also test whether this error occurs only in 1 company file.  If so, that company file may be damaged.  See our article on rebuilding a damaged company file for more help.

This error is also discussed in this Intuit knowledge base article.

Vote This Post DownVote This Post Up (No Ratings Yet)
Loading...

KnowledgeBase, Program Errors, Solving Problems bank reconciliation, bank statement, PDF, rebuild

Accounting

  • Financial Accounting Standards Board

Developer

  • Intuit Developer Network Forums
  • qbXML Onscreen Reference

Intuit

  • Enterprise Solutions
  • Intuit
  • Intuit Marketplace
  • QuickBooks
  • QuickBooks Online Community

QBGarage.com

Copyright © 2008–2023 QBGarage.com · Privacy · Terms & Conditions · Site Help