What Does Error 13739 97471 Mean?

According to Intuit, “Unrecoverable Error 13739 97471” can occur when attempting to download a bank statement.  It’s similar to “Unrecoverable Error 13691 59297,” which can occur when attempting to display a previous bank reconciliation and has similar troubleshooting steps.

This error can occur for 1 of several possible reasons:

  1. The Display PDF in Browser option is selected in Adobe Reader 9 or
  2. The .QBW company file is damaged

If you’re using Adobe Reader 9, complete these steps to troubleshoot the problem:

  1. Close QuickBooks
  2. Open Adobe Reader 9, click Edit->Preferences…->Internet and de-select the Display PDF in browser option
  3. Re-start QuickBooks and attempt to download the bank statement that triggered the error
  4. If the problem still exists, close QuickBooks and run reboot.bat, a batch file located in the QuickBooks program folder
  5. Re-start your computer and re-start QuickBooks and attempt to download troublesome bank statement
  6. If the problem still exists, attempt to repair your QuickBooks installation
  7. If repairing your QuickBooks installation fails to fix the problem, perform a clean install of QuickBooks

You can also test whether this error occurs only in 1 company file.  If so, that company file may be damaged.  Investigate repairing a damaged company file.

This error is also discussed in this Intuit knowledge base article.

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