What Is Intuit’s Service Discontinuation or Sunshine Policy for QuickBooks?

Intuit regularly improves QuickBooks and discontinues support for older versions.  Generally speaking, Intuit introduces new versions in the fall of a calendar year.  For example, in September 2008, Intuit introduced the QuickBooks 2009 series of products.  During April or May of the following year, versions more than 2 steps away from the current version will be discontinued. 

That means in May of 2009, QuickBooks 2006 was discontinued.  After discontinuation, you can continue to use an older copy of QuickBooks, but you won’t have access to support or business services such as payroll or online banking.  To continue to use those services, you’ll need to upgrade to a supported version.  Intuit posts the specifics of its QuickBooks service discontinuation policy online.

If you need to upgrade your copy of QuickBooks to continue to receive support or access to services, you can purchase QuickBooks at a discount (including download or delivery with free shipping) by accessing one of the links at our Buy QuickBooks page.

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  1. F*** QUICKBOOKS. I PAID FOR A 2008 DESKTOP VERSION THAT INCLUDED THE ABILITY TO DOWNLOAD TRANSACTIONS FROM MY BANK AND CREDIT CARD. Their little b******* support message stated they stopped supporting it. When you stop supporting a desktop version feature you should just stop answering questions regarding those features AND NOT TURN OFF FEATURES THAT PEOPLE PURCHASED.

    I WILL NEVER PURCHASE QUICKBOOKS EVER AGAIN. I’D RATHER DOWNLOAD AN ILLEGAL VERSION.

    THEY DIDN’T EVEN PROVIDE A WARNING IN ADVANCE.

    THAT’S B*******.

    F*** QUICKBOOKS

    • Sorry that you feel misled. However, since we’re not Intuit, it’s not really helpful to direct anger at us. And it’s probably not too helpful to direct anger at them either. Intuit has had essentially the same service policy for years. Access to online services (such as downloading transactions from your bank or credit card companies) lasts for 3 years. So for QB 2008, that access has expired. That policy has been well-documented long before you bought QB 2008, so your claim that Intuit didn’t provide a warning is just plain wrong. You may have missed it, but if anything, people complain about getting too many warning notices from Intuit, not too few. When your frustration subsides, consider that online services, operating systems, and computer hardware are constantly changing. Using a ballpark price of $200 for QB Pro, that works out to about 18 cents per day for 3 years for accounting software. If you have a business where it is important to spend at least 18 cents a day on your accounting software, you will want to buy an upgrade at least once every 3 years. Otherwise, you’re not making the most of your productivity or using reasonably current systems.